Carpet Court run an annual benchmarking project to support their members nationwide. The project is set up around financial key performance indicators (KPIs) such as revenue and expenses allocation across the group, as well as capturing further key data in order to predict areas for future growth and efficiency improvements.
Outcomes
The head office receives aggregated data and has drawn insights which help in the planning of member support workshops. Management now better understands the attributes of a successful franchise and can drive best practice initiatives across the network. Carpet Court members benefit by comparing their business against peers and talk openly about percentages and KPIs. They have an accurate business valuation and feedback on how they may improve their bottom line.
