Frequently Asked Questions

If any of your questions aren’t listed below, check out our support page or contact us

Benchmark Suite  |  Australian Benchmark Report  |  FAQs Support / Training

Benchmark Suite

Frequently asked questions relating to our product offerings.

What industries does the Benchmark Suite currently cover?


Accountants Dentistry: Orthodontists Nursery & Landscape Supplies
Advertising Services Department Stores Office Supply / Stationers
Aged Care Residential Services Design & Software – General Optometrists
Agricultural Machinery and Equipment Manufacturing Design & Software: Graphic & Web Design Other Allied Health Services
Air Conditioning & Refrigeration Installation Design & Software: Software & App Dev Other Basic Non-Ferrous Metal Product Manufacturing
Aircraft Manufacturing and Repair Services Earthmoving Contractors Other Building Installation Services
Aluminium Door and Window Manufacture/Installation Eat In Food Retailers: Cafes Other Ceramic Product Manufacturing
Aluminium Rolling, Drawing, Extruding Eat In Food Retailers: General Other Electrical and Electronic Goods Retailing
Aluminium Smelting Eat In Food Retailers: Restaurants Other Electrical Equipment Manufacturing
Ambulance Services Electric Cable and Wire Manufacturing Other Electronic Equipment Manufacturing
Antique and Used Goods Retailing Electric Lighting Equipment Manufacturing Other Furniture Manufacturing
Architects Electrical Appliance Retailers Other Metal Container Manufacturing
Auto Accessories & Spare Parts Electrical Contractors Other Motor Vehicle Parts Manufacturing
Auto Maintenance & Repair: Auto Electricians Employment Placement and Recruitment Services Other Residential Building Construction
Auto Maintenance & Repair: General Entertainment Media Retailing Other Residential Care Services
Auto Maintenance & Repair: Motor Mechanics Farm: Grain/Livestock Other Social Assistance Services
Auto Maintenance & Repair: Smash Repairers Fertilizer Manufacturing Other Specialized Design Services
Automotive Electrical Component Manufacturing Financial Planners Paint and Coatings Manufacturing
Bakery & Hot Bread Shops Fire and Security Alarm Installation Services Painting Contractors
Beauticians Fixed Space Heating, Cooling and Ventilation Equipment Manufacturing Passenger Car Rental and Hiring
Bed & Breakfast Floor Covering Retailers Pest Control Contractors
Beer Manufacturing Florists Pharmacies
Biscuit Manufacturing (Factory based) Footwear Manufacturing Physiotherapists
Boatbuilding and Repair Services Fruit & Vegetable Retailers Plastering Contractors
Boiler, Tank and Other Heavy Gauge Metal Container Manufacturing Furniture Retailers Plumbing Contractors
Bookstores Gardening Contractors Podiatrists
Bread Manufacturing (Factory based) General Medical Practitioners Professional Photographic Services
Bricklaying Contractors Giftware Retailers Public Hotels
Building Contractors Glass and Glass Product Manufacturing Pump and Compressor Manufacturing
Bus & Coach Operators Glaziers Railway Rolling Stock Manufacturing and Repair Services
Butchers Hairdressers Ready-Mixed Concrete Manufacturing
Cabinet Makers Hardware Retailers Real Estate Agents
Car Dealers Health & Fitness Centers: General Retail Commission-Based Buying and/or Selling
Caravan Parks Health & Fitness Centers: Gymnasiums Road Transport Operators
Carpentry Contractors Health Food Retailers Roofing Services
Carpet Cleaning Contractors Homewares Retailing Rope, Cordage and Twine Manufacturing
Catering Services Human Pharmaceutical and Medicinal Product Manufacturing Rural Machinery/Truck Dealers
Child Care Centers Insurance Brokers Rural Merchants
Chiropractors Iron and Steel Casting Screen Printers
Clay Brick Manufacturing Iron Smelting and Steel Manufacturing Service Stations
Cleaning Compound Manufacturing Jewelry Retailers Signwriting
Cleaning Contractors Land Development and Subdivision Site Preparation Services
Clothing Manufacturing Landscaping Contractors Specialty Food Stores
Clothing Retailers: General Laundromats, Laundries and Linen Services Spirit Manufacturing
Clothing Retailers: Menswear Legal Business Monitor Sporting Goods, Toys and Outdoor Retailers
Clothing Retailers: Women’s Fashion Liquor Barns & Bottle shops Steel Pipe and Tube Manufacturing
Clubs (Hospitality) Marine Dealers Structural Steel Erection Services
Commercial Printers Market Research and Statistical Services Supermarkets
Communication Equipment Manufacturing Mattress Manufacturing Surgeons: General
Computer & Phone, Sales and Repair Medical Specialists: General Synthetic Textile Manufacturing
Computer and Electronic Office Equipment Manufacturing Medical Specialists: Ophthalmology Take Away Food Retailers: Fish & Chips
Concrete Product Manufacturing Medical Specialists: Osteopaths Take Away Food Retailers: General
Concreting Contractors Mental Health: Psychologists & Psychiatrists Take Away Food Retailers: Pizza Shops
Confectionery Manufacturing Mental Health: Therapists & Counsellors Textile Floor Covering Manufacturing
Construction Companies Metal Coating and Finishing Tiling Contractors
Consulting Engineers Metal Fabricators / Engineering Works Toy, Sporting and Recreational Product Manufacturing
Consulting Surveyors Metal Furniture Manufacturing Travel Agencies
Copper, Silver, Lead and Zinc Smelting and Refining Motels Tire & Battery Dealers
Corner Stores Motor Bike Dealers Valuers
Corrugated Paperboard and Paperboard Container Manufacturing Motor Vehicle Body and Trailer Manufacturing Veterinarians
Cosmetic and Toiletry Preparation Manufacturing Natural Textile Manufacturing Wine and Other Alcoholic Beverage Manufacturing
Couriers and Taxi Trucks News agencies Wooden Furniture and Upholstered Seat Manufacturing

How do I setup Client Access for my clients / end-users?

As a subscriber to the Benchmark Suite you can provide your clients with access to the tool for the purpose of data entry and analysis.
Once a company record has been created and appears on the client dashboard, click to open the file.

Click on Setup Client Access for the preferred year (if there is more than one year, access is provided for the selected year, not all years within the company record).

From here the user can:

  1. Select the pages you would like your client to have access to (either all pages or limited to data entry only)
  2. Nominate a username and password for your client
  3. Highlight and copy the new login details from the text field

Is there a user manual for the application?

Yes, after login into the application, there is a download link at the bottom of the page. ​

Australian Benchmark Report

Frequently asked questions relating to the Australian benchmark report.

What Industry Reports are currently available?


Accountants Design & Software Development: General Motels
Air Conditioning & Refrigeration   Installation Design & Software Development: Graphic & Web Design Motor Bike Dealers
Aluminium Door and Window   Manufacture/Installation Design & Software Development: Software & App Development Newsagencies
Architects Earthmoving Contractors Nurseries – Production
Auto Accessories & Spare Parts Eat In Food Retailers: Cafes Nursery & Landscape Supplies
Auto Maintenance & Repair: Auto   Electricians Eat In Food Retailers: General Office Supply / Stationers
Auto Maintenance & Repair: General Eat In Food Retailers: Restaurants Painting Contractors
Auto Maintenance & Repair: Motor   Mechanics Electrical Appliance Retailers Pest Control Contractors
Auto Maintenance & Repair: Smash   Repairers Electrical Contractors Pharmacies
Bakery & Hot Bread Shops Financial Planners Physiotherapists
Beauticians Floor Covering Retailers Plastering Contractors
Bookstores Florists Plumbing Contractors
Bricklaying Contractors Footwear Retailers Podiatrists
Building Contractors Fruit & Vegetable Retailers Public Hotels
Butchers Furniture Retailers Real Estate Agents
Cabinet Makers Gardening Contractors Road Transport Operators
Caravan Parks General Medical Practitioners Rural Merchants
Child Care Centres Giftware Retailers Screen Printers
Chiropractors Glaziers Specialty Food Stores
Cleaning Contractors Hairdressers Sporting Goods, Toys and Outdoor Retailers
Clothing Retailers: General Hardware Retailers Strata Management
Clothing Retailers: Menswear Health & Fitness Centres: General Supermarkets
Clothing Retailers: Women’s Fashion Health & Fitness Centres: Gymnasiums Take Away Food Retailers: Fish & Chips
Commercial Printers Health Food Retailers Take Away Food Retailers: General
Computer & Phone, Sales and Repair Insurance Brokers Tiling Contractors
Concreting Contractors Jewellery Retailers Travel Agencies
Construction Companies Landscaping Contractors Tyre & Battery Dealers
Consulting Engineers Liquor Barns & Bottleshops Valuers
Consulting Surveyors Medical Specialists (Other): General Veterinarians
Corner Stores/Mixed Business Medical Specialists (Other): Osteopaths
Dentistry: General Metal Fabricators / Engineering Works

What do I receive when buying a report?

You receive the PDF report via email.
In addition, you gain 12 months access to our platform to benchmark your own business. If you have problems compiling the data for the inputs, contact your accountant to assist you as it should not take them more than 30 minutes.

FAQs Support / Training

Frequently asked questions relating to the training & support.

How can I register for / view a webinar?

You can view a prerecorded webinar for the Benchmark Suite + ABR product here.
You can view a prerecorded webinar for the Legal Business Monitor here.
To register for a live webinar, please contact us today and we can schedule a day and time suitable for you.